DConnec
A comprehensive ERP solution for Data Centre Operations and Field Engineer Management, streamlining client contracts, ticketing systems, and field engineer assignments.
System Components
The software caters to both internal and external users, particularly field engineers. The process includes:
- Client creation by MBA or NOC users
- Client contract creation and associated properties
- Vendor association with client contracts
- Project management with field engineer assignments
- Ticketing system generating schedules and sub-tickets
Key Features
Our comprehensive ERP solution offers multiple integrated systems for efficient data center operations:
Client Contracts & Billing
Multiple billing details across different countries, mirroring vendor contract structures
Ticketing System
Advanced ticketing with sub-tickets assigned to field engineers based on availability
Role-Based Access Control
Different permission levels for MBA, NOC users, and field engineers
Communication System
Integrated chat features for each sub-ticket with notification management
System Architecture
Explore Documentation
Access comprehensive documentation for the DConnec ERP system architecture and components.
View DocumentationCore Modules
Ticketing & Sub-Ticketing
Comprehensive system for creating tickets under client contracts, with sub-tickets assigned to field engineers.
Client Contract Management
Multiple billing details across different countries, mirroring the vendor contract structure.
Field Engineer Assignment
Assignment of field engineers to tasks based on availability and project timelines.
System Workflow
"The DConnec ERP system has revolutionized our data center operations. The ticketing system and field engineer management have significantly improved our efficiency and client satisfaction. The role-based access ensures security while maintaining flexibility in operations."